Update Version 1.0.3.2 | 20151117Now empty blockquotes in forms are removed, some language strings are added, forms are completely build with bootstrap and some small improvements are integrated. We have already updated all download packages and our live preview. You can download the complete package of version 1.0.3.2 under the following link:Live Preview | Download | Download Password: GREATPUMPKINIf you only need an update package from 1.3.0 to 1.3.0.2 click here!  All other packages are removed from download. Only the latest link and the link from the opening of this thread are working!   Best regards, Jürgen

Dear DMTGMBH,Please review "dmt_theme_extended_basic_1.0.3_to_1.0.3.2" as the file "dynamic-form.tmpl.php" is located in "\include\templates" instead of "\include\client\templates"Regards

@[deleted]: Many thanks for your hint! We have updated the download package. Best regards, Jürgen

11 days later

@[deleted] Dont want to ruch you... ;)But how are you coming with the backend work? :)Would love to have that part follow the rest of the support site...

Can you help me out? On the open.php page I would like it to say "username" instead of "Email or Username". 

@[deleted]: open.php creates a new ticket, there's no field "Email or Username". But you can change this easily. Open the affected template (include > client > templatename.inc.php | e.g. login.inc.php) and change<?php echo __('Email or Username'); ?>to<?php echo __('Username'); ?>But be aware, this will only change the label and not the behaviour of the field.Best regards,Jürgen

@[deleted]: Hi, sorry for the delay. At first we focused on the professional version of our free template. Here you can see the live preview: http://demo.osticket.direktmarketingtool.de/1.9.12.002/ Take a gander at the colorswitcher at the bottom and the improved responsive behaviour.The backend work is almost done for 1.9.12, but we have internal discussions, which features we will release in the free backend theme and which in the pro version. Be patient, but the free backend version will be our christmas present to the osticket community. Maybe Santa Claus will bring it to you. ;o)

@[deleted]Thanks, and you pro version looks awesome. What is the cost?

@[deleted]: We are working on a template and extension club for osticket. A single domain theme licence with support and updates for 12 month will cost 19,99$ for endusers. A club subscription with access to all themes and extensions for a single domain with support and updates for 12 month will cost 69,99$ for endusers. Pro plans for webagencies, resellers and professionals will be available, too. We plan to start the club at the beginning of the new year.

@[deleted]: Thanks man. Love the backgrounds on your pro landing page. 

Hello! I tested your theme and it's great, thank you!Just some questions:--> Where can I edit the images?--> Can I scale it down a little bit more, so the main window doesn't occupy the browsers (more centered, just like your screenshot). Here I get the window full sized used!I don't know bootstrap at all, so just asking the creator. Thank you again!

@[deleted]: I don't know, which images do you mean... If you talk about the icons on the frontpage you have to edit "index.php" in the root directory of your installation. For example the gear is generated by <i class="fa fa-fw fa-4x fa-cog" style="color:#337AB7"></i>Please check out fontawesome: http://fontawesome.io/The size of the main area depends on the screen size, if you are using a screen with a 1920x1080 resolution you will have a lot of space beside that main area. The size of the main area will be dynamically adjusted for the best user experience depending on the screen resolution. If you like you can adjust bootstraps media queries breakpoints. Please check the info about bootstraps grid system and media queries: http://getbootstrap.com/css/

It's nice to see you like our theme. I checked at this moment the download stats and we have reached

over 500 downloads. Enjoy it!

Hello,We're currently testing osTicket 1.9.12, and we've loved your bootstrap theme for frontend, however... there's a problem when user clicks a link in mail. He's got redirected to right page (address is ok), but the error 403 (forbidden) occurs.First, I'd thought it was because some lack of previleges, but when I've reverted back to standard theme - the link is working fine. So, obviously there must be something wrong with DMT theme implementation. Can you please help me out with resolving the case?Best regards :)Tom

@[deleted]: First let me apologize for the inconveniences. Please use the contact data in the readme and send me the outgoing mail with the included links, so we check them in our development environment. Give me as much information as possible, so we can reconstruct the process and the resulting error. Many thanks"You can register yourself in our demo system http://demo.osticket.direktmarketingtool.de/1.9.12.001 and check if the same happens here.If you are running a non productive test environment, you can provide me access data to check it on your live system - if it's not a local installation ;o). Best regards, Jürgen

Unfortunately - it's local environment behind a firewall. We've decided not face the world in test pahse. The linksare generated correctly e.g. http://10.100.120.18/support/view.php?auth=o1xaiaaaaacaaaaaIGVFnHLwdSgxUQ%3D%3D and this link gives the 403 error while using DMT theme, but the same link works perfectly if we're using standard theme.I'll try the demo next week, as now - I've got a lot of other stuff on my head :)

@[deleted]: I notice that when my users try to submit a ticket and all of the required questions are not correct instead of a warning or a popup that tells them what is going on. The screen just turns grey.... Can you check on that?

@[deleted]: Please ensure you have installed the latest version, it looks like you are using a older version with modal error popup. We changed it three updates ago. Try to submit a ticket with not filled out required fields on the demopage and you will see the correct behaviour. Hope this solve your issue. Best regards, Jürgen.

@[deleted] Thanks Jürgen, I will download the newest version and upload this evening.

@[deleted]: we're testing your version 1.0.3.2 on osticket v1.9.8. Instead of replacing all files, we created a \mobile directory to hold your mobile version of osticket.However, we notice error log generated everytime on loading up the \mobile************PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/xxx/mobile/include/client/header.inc.php) in /home/xxx/mobile/include/client/header.inc.php on line 37************Any advice please?

@[deleted]: This is a common php error and results often from the try to send headerdata after the body was already generated. The header can be modified by cookies or sessions, too. If you like to call our theme from a external directory you must ensure that headerdata are send before the body is generated. Ensure that external files, functions and code is not included twice and all links are updated correctly. There are a lot of other reasons, why this error can occur. You php error log can give you further hints...

a month later

Loving this guys thank you so much.Will gladly pay to keep this one on a roll if needs be

10 days later

I can't thank you enough for this theme. I too would gladly pay for a premium version it needs to be.Congrats on a great job!

5 days later

@[deleted] @[deleted]: Thank you for your warm words.

It's nice to see you like our theme. I checked at this moment the download stats and we have reached over 1000 downloads. Enjoy it! Sorry, for being not active. I enjoyed my winter holidays and after being back to work two weeks ago, customers and open jobs immediately pounced on me. Please stay tuned, I will update you the next days and have some surprises for you.

a month later

If I wanted to edit the "Welcome to the Support Center" text on the front page where would I find that...or how would I do it, as I have searched all the files for that pattern of text and what I found did not help (index.php) :)   We would like to replace "Support Center" with "Helpdesk".   Thanks!

6 days later

Just a quick message to thank you for the job,I jsut installed it, it works perfectly, thanks.do you have any idea about the date for the admin part ?

6 days later

DMTGMBH - hi, downloaded version 1.0.3.2, read the installation instructions, everything looks fine but the Staff Control Panel (Login Page) still looks like the osticket default theme.. unlike in your demo.. am i missing something? pls help me. thanks.btw, i love the theme.. great job with this one.

@[deleted]: after i m download this file dmt_theme_extended_basic_1.0.3.2.zip from this link   http://cloud.direktmarketingtool.de/index.php/s/uQ6GQ6Jp04tbUx2  i have an issue when extrat that file please help me 

@[deleted]: I very appreciated what do you did with the theme. :)But i have question about Frequently Ask Questions features, how user/client can see FAQ on this theme ?is it still bug ? Thanks..

4 days later

i had some customize on this theme(files open.inc.php and open.php) and then i received email like this on admin email with subject DB Error #1054 every 2 minutes.Unknown column 'cdata.subject' in 'field list'<br /><br />---- Backtrace ----<br />#0 (root)/include/mysqli.php(177): osTicket->logDBError('DB Error #1054', '[SELECT ticket....')<br />#1 (root)/include/staff/tickets.inc.php(275): db_query('SELECT ticket.t...')<br />#2 (root)/scp/tickets.php(506): require_once('/opt/osticket/u...')<br />#3 {main}What's wrong with the database? What should I do ?Please help anyone.. Thanks.

16 days later

Hey guys!I was wondering if anyone knows how to make this theme work all throughout OsTicket. I installed this theme but it only works on the client side. The agent side still looks like the old theme.Thanks in advance!

4 days later

Hi,I have installed the DMT theme file (dmt_theme_extended_basic_1.0.3.2.zip) on OSticket v1.9.12 . The system log was generating DB few errors regularly. Basically the errors are generated by invalid column names in the SQL statement. I have replaced two of the SQL statements in the class.ticket.php with the SQL statements from the original class.ticket.php file and DB errors stopped.This may help if somebody is facing the similar issue.

23 days later

Hello thereFirst, thank you for the excellent theme! It really enhances the experience of the system.I've got a question though.I would like to change the order of the elements in

the 'info' element that's on every Client side ticket page. it looks like the user belongs to a certain department,

But the department actually tells who's working on the ticket on admin/agent side. It's a bit confusing for people creating an account and adding a

ticket. Alternatively could I just hide an element?Thanks,Daniel

department.PNG

Okay, I found the answer. It's in the /include/client/view.inc.php.Would it be complicated to have custom fields appear in the info box instead of above the main ticket element? As you can see I'm not a php expert at all. ;)

By custom fields I mean the Form Fields that you can add in the Ticket Details.

Another small issue. When adding custom fields to the Contact information form they appear shorter on the user registration page, although i've selected "Short Answer" which is the type for the default ones. In the php I can see that the fieldsets have different maxlenghts and sizes. In the CSS I wasn't able to influence this though.  Do you know in which php file this can be changed?Thanks!Daniel

lenght.PNG

lenght2.PNG

lenght3.PNG

@[deleted]The length of the fields can be set by clicking on the config button next to the field. Gambling around with "size" will lead you to success. ;o)

Thanks, that was too easy. Now it looks good. Firefox doesn't open the config option.

4 days later

Hello , I base on your 's customize the color and bg ,Everything good ,expect there is no notification message about Error in register page . https://snag.gy/0AsQ62.jpgwhich osTicket default does https://snag.gy/Unmxik.jpgHow can I fix this ?Thanks